Privacy Policy

Effective date: August 12, 2026.

Premium Wine Delivery® is the registered assumed name (DBA) of PWD Services LLC, a TABC-permitted carrier in Farmers Branch, Texas. This policy explains what we collect, why, and who we share it with.

Information We Collect

When you request a quote, contact us, or track a shipment, we may collect contact details, pickup and delivery addresses, shipment information, declared value, service preferences, and anything else you choose to tell us.

When we perform a delivery we record Proof of Delivery (POD): the recipient's signature, the name of the person who accepted the shipment, the time, one or more photographs of the delivered wine at the delivery point, and location data where our system captures it. Deliveries of alcohol require an adult signature, so our driver checks government-issued photo identification at the door. We record that ID was verified. We do not retain a copy of the document.

Information About Other People

Most shipments involve someone other than the person booking them. If you give us a recipient's name, address, or phone number, you confirm you are entitled to share it with us. We use it only to complete and document that shipment, and we handle it the same way we handle yours.

How We Use Information

To prepare quotes, plan and perform transportation, communicate about shipments, provide tracking and proof of delivery, take payment, keep business records, and meet legal, tax, insurance, and alcohol-carrier obligations.

Email and Text Messages

When you give us a phone number for a shipment, we may text you about that shipment — scheduling, driver ETA, delivery confirmation. Message and data rates may apply. Reply STOP to any message to stop shipment texts, or HELP for assistance. We will not send you marketing or promotional texts unless you separately agree to receive them.

We do not sell or share mobile numbers, text-messaging opt-in data, or consent records with any third party or affiliate for marketing or promotional purposes. Mobile information is shared only with the service providers that operate our messaging and delivery systems, and only so that we can send you messages about your shipment.

Tracking Look-ups

Shipment status, signatures, and delivery photographs are only shown after both a tracking number and a matching email address or phone number are entered. This is deliberate: a tracking number alone will not reveal delivery details.

Service Providers and Logistics Partners

We share information with service providers and logistics partners only as reasonably necessary to quote, arrange, transport, track, insure, or deliver a shipment. Card payments are handled by our payment processor; we do not store full card numbers.

We may also disclose information where required by law, by TABC or another regulator, or to establish or defend a legal claim. PWD does not sell personal information, and does not share it with advertisers.

Website Data

Our host records standard technical information such as IP address, browser type, device type, referring page, and pages viewed, for security and to keep the site running. We do not use advertising cookies or third-party ad tracking. We use Cloudflare Web Analytics to count visits and measure page speed; it does not use cookies.

Retention and Security

We keep business and shipment records as long as reasonably necessary for operations, customer service, claims, accounting, insurance, and legal obligations, and then delete or archive them. We use reasonable administrative and technical safeguards appropriate to the information we handle. No system is perfectly secure, and we cannot guarantee that a transmission over the internet is.

Your Choices

You can ask us what we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, stop shipment texts by replying STOP, or unsubscribe from any email we send. Ask through the contact details in the footer of this site and we will respond within a reasonable time.

Adults Only

This site and our services concern the transportation of alcohol and are intended for adults of legal drinking age. The site is not directed to anyone under 21, and we do not knowingly collect information from anyone under 21.

Changes and Contact

If we change this policy we will post the revised version here with a new effective date. Questions about privacy, or a request about your information, can go to the email address and telephone number in the footer of this site, or by post to PWD Services LLC, 3323 Garden Brook Dr, Farmers Branch, TX 75234. This policy is governed by the laws of the State of Texas.